Samsung TV has no Sound but Not Muted (Reasons + FIX!)

Author: Anirban Saha

Last Updated On:

Are you having issues with your Samsung TV having no Sound but Not Muted?

It can be due to several reasons including speaker issues, audio setting issues, Samsung TV hardware issues, etc.

In this post, I have discussed this issue in detail with a guide to troubleshooting and fixing it.

Samsung TV has no Sound but Not Muted

Let’s get started!

Why is my Samsung TV has no Sound but is Not Muted?

There are many potential reasons why the volume on your Samsung TV may not be working properly. 

We already know that volume is not muted, so we look into the other causes here.

Just check whether your Volume is turned high. Otherwise, it may happen, you may have overlooked that you kept the volume too low.

Here are some of the most common reasons:

1. TV Speaker or Speaker Cable Issue:

There may be a problem with the TV’s speakers if the speaker cable is damaged or if the speaker cable is shorted out.

If it is not possible to operate the TV’s speakers, the volume of the sound will not be ideal either.

Attempt troubleshooting the speaker cables to see if the sound improves.

2. Improper Audio Settings:

If you’ve set audio settings improperly, the volume may not work regardless of whatever else you do.

Try tweaking the audio settings to resolve the problem.

3. Audio Output Settings Issue

The audio output on your Samsung TV may be set to something other than the embedded speakers.

It may be set to Bluetooth headphones, for example. Change the audio output to the internal speakers and the sound should come back.

4. Samsung Tv Hardware Issue

The Samsung TV’s circuitry might be the issue. If none of the preceding steps troubleshoot the volume issue, there may be a problem with the Samsung TV itself. 

Samsung TV has no Sound But is Not Muted

If you are having trouble with your Samsung TV volume, there are a few potential solutions that you can try.

Here are proven tips to help you troubleshoot and resolve the issue:

#1. Perform a Sound Test on Your Samsung Smart TV

Performing a sound test on your Samsung Smart Tv is a good way to get to know about the exact issue that is causing the Sound to not come through your Samsung TV.

“Why to Perform a Sound Test?”

Sound Test is an in-build troubleshooting step provided in your Samsung Tv that helps to diagnose whether your Tv is having an issue or the signal is having an issue.

This will play some in-building audio which will help you to get clarity about the audio issue.

“How To Perform a Sound Test?”

It is easy to perform a Sound Test on your Samsung tv.

1. Click on Home Button on your Remote and Navigate to the Settings Icon

2. Then go to Support

3. Open Self Diagnosis option

4. Then click on “Start Sound Test”.

If the test passes then the Audio Settings are good on your TV.

“What if the Sound Test Fails?”

Failing Sound Test means that your TV Audio settings might have problems.

To solve that Reset the Audio Settings:

1. Go to Settings from Menu,

2. Go to the Sound option and Click on Expert Settings,

3. Finally click on Reset Sound.

Once your Samsung TV Audio is reset your TV sound would be restored back to normal again. Even if you are facing any issues follow the steps below.

#2. Power Cycle the Samsung TV

The power cycle is the basic step that solves the generic problems of your Smart Samsung TV.

If your Samsung TV’s volume isn’t working or is stuck, one of the first things you should try is to power cycle the Samsung TV.

To do this, simply unplug the Samsung TV from its power source, wait 10-15 mins, and then plug it back in.

Once the Samsung TV has restarted, check to see if the volume issue has been resolved.

#3. Recheck the Current Audio Settings of Samsung Smart TV

If you’re having trouble with the volume on your Samsung TV, it could be because you’re not on the right Audio Output settings.

“Why do you need to check Audio Settings?” 

Most of the time we connect to an external speaker and forget about them turning on.

Also, your Samsung TV may be connected to an external Bluetooth speaker which is muted.

Check the output of your Audio, if it is the Samsung TV’s internal speakers or if any external device is selected.

Turn up the volume in that to enable the audio or Switch back the audio output to your Samsung TV internal speakers.

#4. Check the HDMI Cable Connection

If you’re having problems with sound on your Samsung TV, it could also be due to issues with your HDMI cable. 

“Why to Check HDMI Cable?”

HDMI cables carry sound with video from any external device connected.

If you have a set-top box connected to your Samsung TV using an HDMI cable, then chances are whether having a loose connection in the HDMI cable or a damaged HDMI cable.

Make sure the cable is firmly plugged in at both ends. A loose connection can sometimes cause sound problems.

To resolve this, unplug the HDMI cable from your Samsung TV and make sure that there are no visible signs of damage.

If everything looks good, plug the HDMI cable back in and see if the problem is resolved.

#5. Factory Reset your Samsung TV

If you’ve tried all of these steps and still can’t get the volume on your Samsung TV to work properly, it may be time to perform a factory reset.

“How will Factory reset Help in Audio issue of Your Samsung TV?”

This will restore all of your Samsung TV settings to their default state and fix any software issues that could be causing the problem. 

Now, “How to Factory Reset the Samsung TV?”

First determine whether you have an old series(E, F, H, J) or a new series(K, M, N, R) of Samsung TVs as the steps would differ between them.

Steps to Reset Older version of Samsung Smart TV

Click on Menu Button on your Samsung TV Remote-> Support->Self Diagnosis-> Reset->Tv Pin(4 digit)-> Click Yes on Factory Reset Dialog box.

Steps to Reset Newer Samsung Smart TV 

Click on Home on your Samsung Remote->Settings->Support->Self Diagnosis->Reset->Enter TV Pin/Password(4 digit)-> Click yes to Factory Reset Dialog box. 

Keep in mind that this process may take some time, so make sure you have enough time set aside before starting it.

#6. Contact Customer Support of your Samsung TV

If you’re still having trouble, feel free to reach out to your Samsung TV manufacturer for further assistance.

“Have a Warranty on your Samsung Smart Tv?” Check your warranty card that came with your Samsung TV and read their Terms and Condition to understand whether it will be covered.

Most times customer support helps in knowing that clearly. If you find chat support for your Samsung TV customer care, then do jump and ask them.

You will find customer support for your Samsung TV brand on their website or at least they would have a support mail id or phone number where you can reach out to them. 

If you have a warranty, then it’s well and good. Otherwise, you may also visit your nearby technician.


Let’s conclude the post!

Summing up the solution to fix your Samsung TV has no sound but is not muted:

1. Perform a Sound Test on your Samsung Tv

2. Power Cycle the Samsung TV

3. Recheck the Current Audio Settings of Samsung Smart TV

4. Check the HDMI Cable Connection

5. Factory Reset your Samsung TV

6. Contact Customer Support of your Samsung TV

I hope you enjoyed reading this post.

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